Shipping Policy

Effective date: July 10, 2026

Thank you for ordering from Lodestar Backcountry Provisions. We carefully prepare and package each order before sending it from Ottawa, Ontario.

This Shipping Policy explains where we ship, how orders are processed and what to do if a shipment is delayed, damaged, lost or delivered to the wrong address.

Where we ship

At this time, we only ship to addresses within Canada.

Order processing

Orders are normally prepared and shipped within 2–4 business days after payment is confirmed.

Business days do not include Saturdays, Sundays or statutory holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing may occasionally take longer during product launches, holidays, periods of unusually high order volume or circumstances outside our reasonable control. If a significant delay affects your order, we will make reasonable efforts to contact you using the information provided at checkout.

An order-confirmation email does not mean that an order has shipped. Where applicable, a separate shipping-confirmation email will be sent after the order has been fulfilled.

Shipping rates

Available shipping methods and their costs are displayed at checkout before payment is completed.

Shipping rates may be based on the destination, package size, package weight, carrier and service selected. Applicable taxes will be shown separately at checkout.

From time to time, we may offer promotional or free shipping. Any eligibility requirements, geographic restrictions or minimum-order thresholds will be displayed with the applicable promotion.

Delivery estimates

In general, we ship our products using regular mail via Canada Post. We do not generally ship product through expedited means, and we do not control the speed at which mail gets delivered. Sourdough is about patience!

Estimated delivery times may be displayed at checkout or provided in a shipping-confirmation email. Unless expressly stated otherwise, delivery times are estimates and are not guaranteed arrival dates.

Delivery times begin after an order has been processed and transferred to the shipping carrier. They do not include our order-processing period.

Delivery to rural, remote or northern communities may take longer. Weather, transportation interruptions, carrier disruptions, labour disputes, emergencies and seasonal shipping volumes may also affect delivery.

Lodestar Backcountry Provisions does not control a shipment after it has been accepted by the carrier, but we will provide reasonable assistance when a delivery problem occurs.

Shipping carriers

Orders may be shipped using Canada Post or another available delivery provider. The carrier and service used may depend on the destination, package size and shipping method selected at checkout.

We may use a different carrier from the one initially anticipated when necessary to complete delivery, provided that the replacement service is reasonably comparable.

Tracking

Our products are, by default, shipped using regular Canada Post mail services and do not include tracking information. 

When the selected shipping service includes tracking, tracking information will normally be provided by email after the order has shipped.

Tracking information may take time to become active after a shipping label is created. A shipping notice or label-created status does not necessarily mean that the carrier has scanned or physically received the parcel.

Tracking updates are generated by the carrier. Lodestar Backcountry Provisions cannot guarantee the timing, frequency or accuracy of carrier tracking scans.

Untracked shipping

A lower-cost untracked shipping option may be available for eligible orders or destinations. This is our standard shipping method. 

Untracked shipments do not include live delivery updates, delivery confirmation or a guaranteed delivery date. Choosing an untracked service may make it more difficult to determine the location of a delayed shipment.

If an untracked Canadian order has not arrived within 20 business days after the shipping date, please contact us through our website. We will verify the shipping address and work with you to determine an appropriate resolution.

Correct shipping information

Customers are responsible for providing a complete and accurate delivery address at checkout, including any required apartment, unit, buzzer, rural-route or postal-box information.

Please review your address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee that changes can be made after an order has entered processing or has been transferred to the carrier.

Lodestar Backcountry Provisions is not responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by the customer.

Orders returned to sender

A shipment may be returned to us because of:

• an incomplete or incorrect address;

• an unclaimed parcel;

• unsuccessful delivery attempts;

• refusal of delivery; or

• another issue outside our control.

If an order is returned to us, we will contact the customer using the information associated with the order.

The customer may be responsible for the cost of reshipping an order when the return resulted from an incorrect address, an unclaimed shipment, refusal of delivery or another circumstance not caused by Lodestar Backcountry Provisions.

Because our products are food products, returned items will not be resold.

Delayed shipments

A carrier delay does not necessarily mean that a shipment has been lost.

For tracked orders, please review the carrier’s tracking information before contacting us. If tracking has not updated for an extended period or the shipment is substantially beyond its estimated delivery period, contact us through our website with your order number.

We will review the available tracking information and, where appropriate, contact the carrier or begin a service inquiry.

Nothing in this policy limits any delivery-related rights available to customers under applicable consumer-protection legislation.

Lost shipments

Please contact us if:

• a tracked shipment has stopped updating for an extended period;

• the carrier confirms that the shipment has been lost;

• an untracked shipment has not arrived within 20 business days after shipment; or

• your order has not been delivered within a reasonable period after the estimated delivery date.

We may ask you to confirm your shipping address and check with household members, neighbours, building staff, community mailboxes or local postal facilities before approving a replacement or refund.

When an order is reasonably determined to have been lost in transit, we will offer an appropriate replacement or refund.

Packages marked as delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. confirm that the shipping address on your order is correct;

2. check your mailbox, community mailbox, parcel locker, entrance and other safe-drop locations;

3. ask household members, neighbours, concierge or building staff whether they accepted it; and

4. allow until the end of the next business day, as some carrier delivery scans may appear before a parcel is physically accessible.

If the package remains missing, contact the carrier and notify us promptly. We will review the circumstances and provide reasonable assistance with the carrier’s investigation.

A delivered tracking status will be considered relevant evidence that delivery occurred, but each claim will be reviewed based on its individual circumstances.

Damaged shipments

Please inspect your order when it arrives.

If the shipping package or product arrives damaged, contact us within 14 days of delivery. Include:

• your order number;

• a description of the damage;

• photographs of the shipping package;

• photographs of the product and product packaging; and

• photographs of the shipping label, where possible.

Please retain the damaged product and all packaging until we have reviewed the claim. Do not mail a food product back to us unless we specifically ask you to do so.

Approved damage claims will be resolved through a replacement, refund or another appropriate remedy at no additional cost to the customer.

Minor cosmetic damage to exterior shipping materials that does not affect the product or its sealed packaging may not qualify for a replacement or refund.

Incorrect or incomplete orders

If you receive the wrong product or an item is missing from your order, contact us within 14 days of delivery.

Please provide your order number and photographs of the contents received. Once the issue has been verified, we will send the correct product, replace the missing item or provide an appropriate refund.

Delivery as a gift

Customers may have an order shipped directly to a gift recipient. The customer is responsible for confirming that the recipient’s name and shipping address are complete and accurate.

Pricing information may still appear in electronic order communications sent to the purchaser. We cannot guarantee that all carrier labels, customs documents or package materials will be free of identifying or order-related information.

Cancellations and changes

Orders may be cancelled or changed before fulfillment where operationally possible.

Once an order has been fulfilled, assigned to a carrier or shipped, we may no longer be able to cancel it or change its delivery address. Please see our Return and Refund Policy for additional information.

Contact us

For questions about shipping or a specific order, please use the Contact page on our website.

Include your order number and the email address used to place the order so that we can assist you efficiently.

Lodestar Backcountry Provisions
Ottawa, Ontario
Canada

Changes to this policy

We may update this Shipping Policy periodically to reflect changes to our operations, carriers, shipping services or legal obligations.

The Shipping Policy in effect when an order is placed will normally apply to that order, subject to any rights available under applicable law.