Return and Refund Policy

Effective date: July 10, 2026

We want you to have a positive experience with every Lodestar Backcountry Provisions product. Because our products are intended for food use, we are unable to accept physical returns or exchanges once an order has been shipped. This applies even when a product remains unopened.

This policy does not limit any rights you may have under applicable consumer-protection legislation.

Order cancellations

You may request to cancel an order at any time before it has been fulfilled or shipped.

Once an order has been fulfilled, we may no longer be able to cancel or modify it. Please contact us at hello@lodestarprovisions.ca as soon as possible if you need to change or cancel an order.

Damaged, defective or incorrect products

Please inspect your order when it arrives.

Contact us within 14 days of delivery if:

• your order was damaged during shipping;

• you received the wrong product;

• an item is missing from your order; or

• the product appears to be compromised.

Please include your order number, a description of the issue and, where possible, photographs of the product and its packaging.

When a claim is approved, we will provide an appropriate replacement or refund at no additional cost. Please do not mail a food product back to us unless we specifically ask you to do so.

Sourdough starter activation guarantee

Our dehydrated sourdough starters contain viable cultures and are produced and packaged with care. Activation results can be affected by factors including water quality, flour, temperature, feeding practices, and sanitation. We regularly test our dehydrated sourdough starters, ourselves, to make sure that dehydrated starters rise and behave in the way we think they should.

If your starter does not activate after you have fully followed the activation instructions provided with the product or published on our website, please contact us within 30 days of delivery.

We may ask for information about the flour, water, temperature, feeding schedule and process you used, as well as photographs of the starter. Where the instructions were followed and the starter still failed to activate, we will offer a replacement or refund.

The activation guarantee does not apply where the product was stored improperly, used after its stated best-before date, contaminated after opening or activated using a process that materially differed from our instructions.

Refunds

Approved refunds will be issued to the original payment method.

The time required for a refund to appear in your account is determined by your bank, credit-card issuer or payment provider.

Original shipping charges are not refundable unless the refund results from an error by Lodestar Backcountry Provisions, a damaged shipment or a defective product. Additional shipping charges resulting from an incorrect or incomplete address supplied by the customer are not refundable.

Lost or undelivered orders

Shipping delays do not automatically qualify an order for a refund. Please review our Shipping Policy for information about delivery estimates, tracking, address errors, delayed shipments and packages marked as delivered.

If you believe your order has been lost, contact us through our website with your order number so that we can investigate. 

Contact us

To request assistance, a cancellation, replacement or refund, please use the Contact page on our website and include your order number.

Lodestar Backcountry Provisions reserves the right to update this policy. The version in effect at the time an order is placed will apply to that order.